Updating Entrata API Credentials to Use API Key Authentication

Starting March 31, 2025, Entrata is updating their API authentication method to use API keys. This article explains how to update your Entrata integrations to use the new authentication method.

Updating Existing Integration Credentials

To update your integration credentials:

1. Navigate to the integration settings

2. Open the "Edit Credentials" section

3. Remove the existing username and password

4. Add your new API key in the proper form field

5. Keep the existing company ID/subdomain unchanged

Ensuring Access To Your Customer's Environment

In the case that you receive authentication errors after changing credentials, it's possible that your customer hasn't allowed your Entrata application to access their data.

To have your customer grant your application access, have them:

1. Go to the "Apps" tab in their Entrata dashboard

2. Select "API Access" on the secondary tab

3. Click the "Add API User" button in the upper right hand of the page

4. Search of the Entrata application

5. Click "Enable Access" on the right hand side

6. Follow the next few screens

Recommended Testing Approach

Before updating your production integrations, we recommend the following testing approach:

1. Select a smaller production client for initial testing

2. Create a new test integration using the new API key and company ID

3. Verify that data is flowing correctly in the test integration

4. Once verified, archive/delete the test integration

5. Update the credentials on your existing production integration

Need Help?

If you encounter any issues during the credential update process, please contact our support team for assistance.