Why are some units not syncing from Rent Manager?

If you notice that some units are not syncing from Rent Manager, there are a few steps you can take to troubleshoot and resolve the issue:

1. Check User Privileges

First, ensure that the user privileges for the missing units are set correctly in Rent Manager:

• Navigate to the property details page for the missing unit in Rent Manager.

• Verify that the necessary users have access to the unit.

• Compare the user privileges of a synced unit with those of the missing unit to ensure consistency.

2. Verify Your User In RentManager

Check if your username is enabled for the correct API:

• In the property details page, your customer will look for your user in the dropdown menu.

• If it's not enabled, contact your Rent Manager administrator to enable it for all units.

3. Run a Back-Sync

If the integration has not yet performed a back-sync, this could be causing units to fall outside the date range filter:

• Run a back-sync to pull in all historical data.

• This process should be done for any new integrations and periodically for existing ones.

4. Contact Support

If the above steps don't resolve the issue:

• Reach out to Rent Manager support to confirm there are no other reasons why an active property/unit might be missing.

• Contact the Propexo support team for further assistance.