How to resolve "Invalid Credentials" error when integrating Rent Manager with Propexo

If you're encountering an "Invalid Credentials" error when trying to enable the Rent Manager integration in your Propexo account, despite having a valid Partner Token, the issue may be related to IP address authorization. Follow these steps to resolve the problem:

Steps to Resolve

1. Obtain your Propexo dedicated IP address:

   • Log in to your Propexo account

   • Navigate to the account settings page

   • Look for the "Provisioned IP Addresses" section

   • Note down the dedicated IP address displayed

2. Provision the IP address in Rent Manager:

   • Log in to your Rent Manager account

   • Navigate to the API or integration settings

   • Find the option to add or authorize IP addresses

   • Add the dedicated IP address you obtained from Propexo

3. Retry the integration:

   • Return to your Propexo account

   • Attempt to enable the Rent Manager integration again

Additional Information

The error "Authentication Failed - You are not authorized to access from your IP address" indicates that while your Partner Token is valid, the IP address from which the request is originating (Propexo's servers) is not authorized to access the Rent Manager API.

By provisioning the Propexo dedicated IP address in your Rent Manager settings, you're explicitly allowing Propexo to make API calls on your behalf, resolving the "Invalid Credentials" error.

Troubleshooting

If you continue to experience issues after following these steps:

• Double-check that you've entered the correct Partner Token in Propexo

• Verify that your Rent Manager entity URL is correct (e.g., https://yourentity.api.rentmanager.com/)

• Ensure that the IP address has been correctly added and saved in Rent Manager

• Contact Rent Manager support to confirm that the IP address has been successfully authorized on their end

If the problem persists, please reach out to Propexo support for further assistance.